Voice intake and call handling that hands off cleanly
Voice agents for enquiry intake, qualification and routing, designed around the handover to a person rather than around avoiding one.
2 wks
To a working POC
15
AI capabilities we build
9
Years in business
What you get
What every voice agent includes
A phone call has no screen to fall back on, so the conversation design and the handover to a person come first.
Talk through the use caseSpeech-to-intent tuned on your own call recordings
Defined handover point to a human operator
Transcripts and outcomes written back to your systems
Our process
Four steps from call recordings to live voice agent
We begin with your real calls.
- 01
Listen to real calls
Recordings and scripts show the questions, accents and interruptions to expect.
- 02
Design the conversation
Prompts, pauses, confirmations and the point where a person takes over.
- 03
Build & integrate
Speech recognition, the language model and the voice, tied to your phone system and data.
- 04
Test calls & launch
Tried on real call scenarios and tuned for delay and accuracy before it goes live.
Tech stack
What we build it with
Four layers, each chosen per project. Open one to see what sits in it and why.
Models & frameworks
The layer that generates. Chosen per task against quality, latency and cost.
Retrieval & data
Where grounded answers come from: your documents, indexed and tuned.
Serving & ops
How it runs in production, and how you see what it is doing.
Evaluation
How we know the output is good enough before a user sees it.
More AI capabilities
Fourteen more ways we apply AI
AI Software Development
End-to-end AI product builds.
AI Chatbot Development
Smart, conversational AI for business.
AI Agents Development
Linked agents for smarter tasks.
Generative AI Solutions
AI that creates and innovates.
LLM Chatbot Development
Grounded in your own content.
LLMs for SMEs & Enterprises
AI built to scale with you.
RAG Model Development
Smarter AI with search + generation.
GPT Integration
AI seamlessly in your workflow.
Prompt Engineering
Better prompts, better results.
Machine Learning Development
AI that learns from your data.
NLP Development
Classification, extraction, sentiment.
AI Workflow Automation
Process automation that holds up.
AI MVPs & POCs
Proof before you commit to a build.
AI Consulting
Where AI pays off, and where it doesn't.
Frequently asked questions
The questions we get asked about AI
Data handling, output quality, cost and ownership.
Start with the calls you answer most
Two weeks, your call recordings, a working voice agent and a measured result.