Support and sales assistants grounded in your content
A chatbot that answers from your documentation, tickets and product data, and says it does not know rather than inventing an answer.
2 wks
To a working POC
15
AI capabilities we build
9
Years in business
What you get
What every chatbot includes
A chatbot is judged on what it does when it does not know. We design the handover and the limits first.
Talk through the use caseIngestion of the content the answers must come from
Escalation to a human where the question carries risk
Answer quality measured against a test set of real questions
Our process
Four steps from conversation map to live chatbot
We start with the questions your customers really ask.
- 01
Map the conversations
Real questions from your inbox, chat logs and calls, grouped by intent.
- 02
Design the answers & limits
Tone, sources, what it must never say and when it hands over to a person.
- 03
Build & connect
Website, WhatsApp or app channel, plus your help centre, CRM or order data.
- 04
Test, launch & tune
Scored on real transcripts before launch, then reviewed every week.
Tech stack
What we build it with
Four layers, each chosen per project. Open one to see what sits in it and why.
Models & frameworks
The layer that generates. Chosen per task against quality, latency and cost.
Retrieval & data
Where grounded answers come from: your documents, indexed and tuned.
Serving & ops
How it runs in production, and how you see what it is doing.
Evaluation
How we know the output is good enough before a user sees it.
More AI capabilities
Fourteen more ways we apply AI
AI Software Development
End-to-end AI product builds.
AI Agents Development
Linked agents for smarter tasks.
AI Voice Agents
Voice intake and call handling.
Generative AI Solutions
AI that creates and innovates.
LLM Chatbot Development
Grounded in your own content.
LLMs for SMEs & Enterprises
AI built to scale with you.
RAG Model Development
Smarter AI with search + generation.
GPT Integration
AI seamlessly in your workflow.
Prompt Engineering
Better prompts, better results.
Machine Learning Development
AI that learns from your data.
NLP Development
Classification, extraction, sentiment.
AI Workflow Automation
Process automation that holds up.
AI MVPs & POCs
Proof before you commit to a build.
AI Consulting
Where AI pays off, and where it doesn't.
Frequently asked questions
The questions we get asked about AI
Data handling, output quality, cost and ownership.
Start with the questions your customers already ask
Two weeks, your real transcripts, a working chatbot and a scored set of answers.